Returns & Exchange

Exchange:

We want you to be happy! It's just that simple! We love our customers and it shows in our customer friendly return policies. Need assistance with a return or exchange? Contact us to get started!

Returns: 30 days money back and Store Credit 60 days

If you're not absolutely delighted with your 4LOVE Jewelry purchase, you can return your item(s) for a refund or exchange within 60 days of purchase. We are happy to provide you a cash refund within 30 days and Store Credit within 60 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 
4lovejewellery@gmail.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return. 


Shipping 

For all buyer: To return your product, you should mail your product to: 
4Love Jewelry
8 Che Ping Street,
Sha Tau Kok,
New Territories,
Hong Kong

For USA buyer only: To return your product, you should mail your product to:
CIYUAN ZOU
24221 BRYN ATHYN WAY, DIAMOND BAR, CA 91765-4616 US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.