Q: What is 925 Sterling Silver?
A: Pure silver is an extremely soft material, and therefore the internationally accepted formula to create 925 Sterling Silver is a combination of 92.5% fine silver and 7.5% copper. Sterling silver offers the hardness and tolerance necessary so that jewelers can work with.
Q: Are all the items on your store 925 Sterling Silver?
A: Yes, all of our items are 925 Solid Sterling Silver, no substitute.
Q: Are all your items stamped 925?
A: Yes, all our items are stamped 925.
Q: Are all the gemstones used in your jewelries are natural gemstones?
A: We guarantee all our stones used in our jewelries are natural genuine gemstones.
Q: Do you ship to all countries?
A: We ship goods worldwide.
Q: How are the orders shipped and how long will it take for my order to arrive?
A: Goods are shipped via e-Express(or Registered AirMail) from Hong Kong. Normally it takes 7 to 15 working days(max 4 weeks) for mail items to reach recipients (subject to flight availability and customs clearance and aviation security check, atrocious weather, heavy mailing handing in post office or some special public holiday etc.). Mail items will be treated as priority mail in the destinations, speeding up mail processing.
e-Express Service cover below country: United States,Canada,Brazil,Great Britain,France,Germany,Netherlands,Switzerland,Spain,Russia,Norway,Sweden,Denmark,Israel,Japan,South Korea,Macao,Vietnam ,Cambodia, Thailand , Malaysia, Singapore, Philippines,Indonesia, Australia and New Zealand.
Q: How can I track my shipment after it's shipped out?